Privacy Policy

1. Introduction

TechniKold (Pty) Ltd ("we", "our", "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, and protect your information when you use our website.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Create an account or place an order
• Contact us via our contact form or email
• Subscribe to our newsletter
• Browse our website (automatically collected data)

This may include: name, email address, phone number, delivery address, payment information, and browsing data (via cookies).

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders and enquiries
• Sending marketing communications (only with your consent)
• Improving our website and services
• Complying with legal obligations

4. Data Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Courier/shipping partners to facilitate delivery
• Payment processors to handle transactions securely
• IT service providers who assist in operating our website
• Law enforcement, where required by law

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and shopping cart contents. You can disable cookies in your browser settings, but this may affect website functionality.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All transactions are encrypted using SSL technology.

7. Your Rights (POPIA)

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (where applicable)
• Object to the processing of your information
• Lodge a complaint with the Information Regulator of South Africa

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of 5 years for accounting and legal purposes.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Information Officer at privacy@technikold.co.za or write to: TechniKold (Pty) Ltd, 12 Industrial Road, Vereeniging, Gauteng, 1930.